The short version
Match the review to a specific rule, then report it. The review platform decides, against its own policy. Start by saving the link and a dated screenshot, then get a free plan for your situation.
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Get the steps, letters and official forms for your situation.
Save the review and the pattern
Record the review text, star rating, reviewer name, date, screenshots, booking history and any signs of fake, competitor, ex-staff or coordinated behaviour.
Check whether it may breach policy
Google decides review removals. A useful report connects facts to possible policy issues instead of simply saying the review is unfair.
Reply for future customers
A calm owner response can reassure the next person reading. Avoid threats, private details or emotional back-and-forth.
Strengthen the rest of the search page
Better business pages, FAQs, photos, accurate profiles and review hygiene can reduce the damage of one hostile result.
Questions
Can you delete a bad Google review?
No agency can directly delete Google reviews. The free plan walks you through documenting it, reporting it where it breaks a rule, and replying.
Should I ask happy customers for reviews?
Follow platform rules. Genuine steady feedback is safer than pressure, incentives or a sudden suspicious spike.
Fix My Name Online is a self-service tool, not a law firm, and this isn’t legal advice. Publishers, platforms and search engines make their own decisions; no one can promise a result. Need a lawyer?