Contact
Get in touch
Email is the best way to reach us: admin@fixmynameonline.com. We usually reply within two business days.
We can help with
- Problems using the site or the tracker
- Your letter pack purchase, access or refund
- Billing for an existing NameWatch subscription
- Privacy requests: access, correction or deletion
We can’t help with
- Reviewing your case or telling you what to do
- Contacting a publisher, platform or Google for you
- Legal advice. See how to find a lawyer
Lost your letter pack link?Get a new access link by email
Billing and cancellationInvoices and existing subscriptions
Questions and answersThe common questions, answered
Fix My Name Online is run by Madison Jade Pty Ltd, ABN 56 661 580 936, South Australia. Please don’t email identity documents or passwords.