The short version
Match the review to a specific rule, then report it. The review platform decides, against its own policy. Start by saving the link and a dated screenshot, then get a free plan for your situation.
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Get the steps, letters and official forms for your situation.
Screenshot it first
Save the review, the reviewer’s name and the date, plus anything that shows why it breaks a rule, like booking records.
Match it to a policy
Name the rule: fake engagement, conflict of interest, off-topic, harassment or personal information. “It’s unfair” on its own isn’t a policy.
Report it through Google
Use the report option on the review or Google’s review management tool. Keep it to the facts.
Reply in public
A short, calm reply helps future customers see the full picture, whatever happens with the report.
Questions
Who is this for?
Business owners, sole traders, clinics, trades and anyone with a Google Business Profile.
What if Google says no?
You can usually appeal once with clearer evidence. If it’s false and seriously harmful, talk to a lawyer.
Can anyone guarantee a result?
No. Publishers, platforms and Google make their own decisions. Be wary of anyone who promises a removal or a ranking for money.
Fix My Name Online is a self-service tool, not a law firm, and this isn’t legal advice. Publishers, platforms and search engines make their own decisions; no one can promise a result. Need a lawyer?